ISO Compliance - Customer Survey
An ISO compliance survey is a measurement of customer satisfaction, and is critical not only for ISO, but for your business. A survey that focuses on measuring customer satisfaction, providing regular feedback and fulfilling the requirements of ISO 9001-2000. Measuring customer satisfaction is an important facet of the ISO standards.
ISO 9000
"ISO 9000 specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that fulfill customer and applicable regulatory requirements and aims to enhance customer satisfaction."
ISO 9004
"ISO 9004 provides guidelines that consider both the effectiveness and efficiency of the quality management system. The aim of this standard is improvement of the performance of the organization and satisfaction of customers and other interested parties."
Customer Focus
In addition, the introduction lists eight quality management principals ... "Customer Focus" is the first principal:
"Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations."